Click this tab to search the knowledge base for answers using drop-down menus
and search text. You can view a list of answers, sort answers, and page up or
down. Click to sort a column
in descending order or to sort
the column in ascending order. To view answer details, click the subject link.
Answer Details
An answer details page includes the question and answer. From one of these
pages, you can do the following:
.
Notify me by E-mail if this Answer is Updated - Click
this button to subscribe to an answer. Each time this answer is updated, you
will be notified by e-mail.
.
E-mail Answer - Click this link to send the answer to an
e-mail address. You will be prompted for the recipient's e-mail address.
.
Print Answer - Click this link to print the answer.
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Submit Rating - This button allows you to rate the
effectiveness of the answer.
Ask a Question Tab
When you are unable to find your answer by searching the knowledge base, you
can submit a question to the support staff. If you don't already have an
account, you will be asked for information needed to create a new account
before your question is submitted.
My Stuff Tab
This tab contains your personal account information. You will need to log in to
access these pages.
Questions Subtab
Click this subtab to view the list of all questions you have submitted. You can
check the status of these questions, view the details of each question, update
questions with new information, or indicate you no longer need an answer. To
view the details to each question or update the information, click the subject
link to view the details for that question. From there, you can update your
question or indicate you no longer need an answer to the question.
Notifications Subtab
Click this subtab to view all the answers you have subscribed to and view the
answers expiration dates. You will receive notifications by e-mail when an
answer you subscribed to is updated. Click the subject link to view more
information about the answer. From there, you can delete the notification.
Profile Subtab
Click this subtab to view and edit your preferences, account information, and
contact information. Through the preferences, you can specify the search
settings for the Answers page.
Note: It is important to update your e-mail address and other contact
information whenever it changes by using this subtab.
to sort a column
in descending order or 
to sort
the column in ascending order. To view answer details, click the subject link.
